We appreciate your business and we want to make sure our customers are satisfied with their products. If you are unhappy with a product you purchased from us, please Contact Us right away so we can help resolve your issue.
Returns Policy
We accept returns and exchanges within the U.S. for both defective and non-defective products. Returns of new, unused items are accepted within 60 days of the purchase date. Products can be returned by mail or at our warehouse. Customers are responsible for downloading and printing the return label provided, with the return shipping cost deducted from the refund. You can contact us here.
US Shipping
Dispenser cases ordered before 1pm PST Monday - Thursday ship out the same day (except for large pallet orders).
Retail customers are eligible for free shipping within the US (excluding Hawaii and Alaska) on orders over $75 or when adding the 50 Bulk Box to the cart. This excludes orders with single and double cases of dispenser refill bags, park dispensers and dispenser accessories. For orders under $75, the shipping cost is between $8.95 - $10.95 based on location. Orders will ship within 1-2 business days.
Please note that the shipping rates for wholesale orders are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
International Shipping
Please Contact Us for an estimated shipping price on international orders outside of the United States.
Will Call Pickup
Wholesale customers within 50 miles of our Costa Mesa office can choose "Will Call Pickup" during checkout and pick up their order from our office with no shipping cost.